Frequently Asked Questions


QR Codes

Q: What is a QR code?

A: A QR code is a two-dimensional, multifunctional version of a barcode. Unlike a bar code, which requires a fancy scanner found in stores, you can use your mobile device to take a picture of the code.

Q: How do I use a QR code?

A: Open the camera on your mobile device, position your phone like you’re about to take a picture, and voila! A banner will appear at the top of your screen to direct you to the custom web address. Scanning a QR code from a PS Post card will reveal a specially selected electronic gift card.

Q: Will the QR code work on all devices?

A: Most devices have an integrated QR Code reader built in so you can access through the camera. All iPhones updated to iOS 11 can point their camera and scan away. Android 9 and Android 10 have a built-in QR code scanner courtesy of Google Lens. Open your camera app and point it at the QR code to see a URL pop-up. Android 7.0 and below require an app to scan QR codes.

If the lucky gift-getter does not have a QR code-read-phone, no worries! There are a plethora of apps that are easy to download and use with a touch of a button. Here’s a list of some of the best QR reader apps.

Q: Can I still send a gift if my recipient doesn’t use a smartphone?

A: Yes! You can even use your computer’s camera to scan your QR code using this service!


About PS Post’s Service

Q: Why do I need to create a login and password to send a PS Post card?

A: We want to make gifting super simple. Right now, we require a log in to safely store the addresses of your recipients, so you only have to enter them once. But this is only the beginning of PS Post! We have so much in store for you to make on-time gifting a breeze. 

Q: How much do your cards cost?

A: Every hand-crafted card is $6.99, plus whatever amount you would like to put on a gift card. That includes the stamp and trip to the Post Office (time is money, baby!)

Q: What is the dimensions of a PS Post greeting card?

A: 5” x 7” – perfect for your fridge or a frame!

Q: Are all PS Post envelopes green?

A: Yes! Our signature envelopes are literally green because we support “going green!” All of our cards and envelopes are printed on 100% recycled paper, too! 

Q: What if I want to send a gift card to a retailer that isn’t on the list?

A: We’re adding new retailers all the time! Have one in particular in mind? Send us an email at [email protected]!

Q: Why don’t you offer Amazon gift cards?

A: Unfortunately, Amazon does not allow third-parties to sell their gift cards.

Q: How can I add a customary monetary amount to my gift card?

A: We have a lot of features up our sleeve just ready to be built. This is one! Thanks for your patience!

Q: What are your hours of operation?

A: We’re hard at work from 8:30 AM – 5:30 PM Mountain Time, Monday-Friday, and 9:00-1:00 on Saturday


About My Order

Q: How do I know if my order has gone through?

A: You’ll be getting an order confirmation email from us right away, and another when it has been sent! You can always check back on our Order History page to check the status.

Q: How long will it take for my card to arrive?

A: Once you order a card from our website, we get right to work on printing and shipping to your loved one, typically within 1 business day. First class mail via the USPS typically takes 2-5 business days, however, the USPS’ processing and delivery of mail has been severely impacted by internal policy changes and increased mail volume due to the COVID pandemic. These effects mean all first class mail is severely delayed. Many customers are getting cards within a week, though some cards are taking several weeks to arrive. We’re just as bummed as you

Q: How do I cancel an order?

A: We are happy to cancel and refund your order before we begin processing the order. Unfortunately, once the order has been processed, we cannot cancel it.

Q: Can I send a card internationally?

A: Unfortunately, not at this time. While we could easily send the card with an international stamp, many companies have different international sales systems, so spending the gift cards gets a little tricky. But we’re working on this so that you soon can!

Q: Will I get a confirmation that the card was delivered?

A: Unfortunately, the USPS doesn’t allow you to track individual cards. If the card is not delivered, it will be returned to the return address—yours! 

Q: What happens if my card is returned to my return address?

A: Oops! Then there’s likely an address issue. Send us an email at [email protected] and we’ll send a new card to the updated address right away at no cost to you. We’ll also send you a code to send your next card on us!


Miscellaneous

Q: Who can I contact with additional questions?

A: Click the “Contact Us” button at the bottom of this screen. We’re here to help!

Q: I have suggestions or ideas for new cards! Who do I contact?

A: We’d love to hear from you! Drop us a comment or DM on Instagram or Twitter, and let’s talk!

Q: My question hasn’t been answered here! What do I do?

A: Fear not! Email us at [email protected]

Get in Touch With Us!

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